Apex Entertainment, Albany NY is currently looking for Attraction Cashiers to join our team and help us provide exceptional service to our guests while ensuring their experience exceeds their expectations.
Responsibilities
• Provides Exceptional guest service skills and a desire to implement Apex Entertainment’s core values to exceed guests’ expectations every time both in person and over the phone.
• Greets guests and assists with purchases
• Assists guests in signing up for attractions throughout the facility (bowling, bumper cars, go-karts, laser tag, etc)
• Rings purchases in accurately
• Demonstrates the ability to multitask
• Reconciles daily summaries of transactions
• Strong product knowledge and understanding of attractions rules and regulations
• The ability to make product recommendations and inform customers of all products offered
• Ensures that guests’ financial transactions are handled promptly and accurately
• Any additional tasks assigned by management
Redemption Responsibilities
• Help guests register game cards as needed
• Follows all gaming regulations
• Calculates amount of winnings
• Monitors inventory of prizes and replenishes when needed
• Assists guests with redeeming points for prizes
• Reconciles daily summaries of transactions
• Responsible for security of redemption area prizes
• Monitors games and surrounding redemption area for violators
• Maintains a clean and professional area, includes games, redemption merchandise, and display fixtures
• Invites guests to return
• Anticipates and resolves any customer issues in a timely manner
• Exceptional guest service skills and a desire to implement the company’s core values to exceed guests’ expectations every time
Qualifications
• High School Diploma or GED equivalent
• Must be flexible and adaptable to change
• Experience working in the food & beverage and/or hospitality industry a plus
• Must be able to work a flexible schedule including days, nights, weekends and holidays
• Experience working with POS systems a plus
• Must be able to stand for 4-10 hours at a time
• Computer, cash register, and basic mathematical skills
• Professional appearance
• Minimum age of 16 years old
• Prior experience with cash handling a plus
• Weekend Availability is a MUST