JOB OBJECTIVE:
- To achieve personal and store sales goals, and to develop lasting client relationships.
- To provide staff supervision and guidance, complying with all company policies, procedures and directives.
- To ensure the highest level of customer service standards are maintained at all times.
ESSENTIAL JOB RESPONSIBILITIES
- Sales Generation:
- Meet personal and store sales goals
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
- Utilize elevated levels of sales and service to maximize sales performance •
- Demonstrate an in-depth knowledge of the merchandise
- After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
- Ensure all sales related policies and procedures are maintained
- Maintain a keen interest in the fashion industry and market trends
- Support and encourage staff to provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
- Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Assist in the training of sales staff in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
- Participate in inventories
- Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
- Assist in the implementation and maintenance of all merchandising/ visual directives
- Ensure deliveries are properly processed in a timely manner
- Identify product concerns in a timely manner
- Communicate inventory needs to support the business goal Human Resources:
- Ensure image and grooming standards are professional and reflective of the brand image, at all times
- Adhere to work schedule, inclusive of time and attendance
- Support and assist in follow-up for all training programs and seminars
WORK EXPERIENCE
- Minimum 2 years specialty retail experience