Overview
The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store’s KPl’s. Assistant Managers also must hold store employees accountable to following all policies and procedures.
Responsibilities
PacSun Fit
• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
• Inspires and motivates others by consistently exhibiting core value behaviors
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends
Customer Experience
• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
• Handles customer situations in compliance with policy and procedures, attempts to “solve for yes” and escalates issues as appropriate
• Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience
• Shares feedback from customers with the leadership team to improve the overall customer experience
• Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)
Priority Setting / Decision Making
• Prioritizes and delegates tasks to meet all operational needs
• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
• Supports and executes visual directives and maintains visual standards set by the company
• Drives efficiency in all operational store processes
• Maintains merchandise flow, filling and presentation standards throughout the store and stockroom
• Maintains a clean and well organized stockroom and store, promoting a safe work ing and shopping environment to maximize the customer experience
• Ensures all store associates follow all policies, procedures and all Safety Program practices
Results Driven
• Holds self and others responsible for the accomplishment of all operational tasks
• Coaches and provides feedback on Sales Associate’s performance
• Supports associate engagement by recognizing and rewarding outstanding performance
• Provides direction to associates to ensure understanding of company directives and standards
Operational Responsibilities
• LOP: Leads floor for management team to cover breaks during non-peak periods
• Supervisory level register access
• Opening / Closing Shift: May be required to open or close store during specific periods based on business needs
Additional Responsibilities
• Ability and willingness to take on additional tasks
• Adheres to Federal, state and local labor laws
• Secures and maintains assigned company property
• Ability to safely lift up to 50 pounds
• Flexibility with schedule {able to work weekends , early mornings, nights, peak holiday periods)
• Ability to utilize power tools and navigate a ladder as needed
Qualifications
Education/Skills/Experience
• Passion for product, brands, Fashion and trends
• High school diploma or equivalent required
• Effective written, verbal and presentation skills
• Strong communication and time management skills
• Basic math and computer proficiency
• Previous retail or stock experience required
• Experience supervising teams preferred
• Must be 18 years of age
Physical Demands
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally
• Ability to operate a cash register and fold and display merchandise
• Ability to work in store sales floor for extended periods – 95% or more of assigned shift Ability to communicate through oral interactions